Privacy Policy

VictoryGrid Pty Ltd ("VictoryGrid", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website victorygrid.pro or interact with our services. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect the following categories of personal information:

• Contact information: Name, email address, and any other details you voluntarily provide via our contact form or newsletter subscription.
• Usage data: Pages visited, time spent on pages, referring URLs, browser type, operating system, and IP address, collected automatically via cookies and analytics tools.
• Communications: The content of messages you send us through the contact form or by email.
• Preferences: Cookie consent choices and newsletter subscription status stored locally on your device.

We do not collect sensitive information such as health data, financial account details, or government identifiers unless explicitly required and consented to.

2. How We Collect Information

We collect personal information in the following ways:

• Directly from you when you complete our contact form, subscribe to our newsletter, or communicate with us by email.
• Automatically through cookies and similar tracking technologies when you browse victorygrid.pro. See our Cookie Policy for full details.
• From third-party analytics providers (such as Google Analytics) that aggregate anonymised usage statistics.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

• To respond to your enquiries and provide the information or assistance you request.
• To send you our newsletter and editorial updates if you have subscribed (you may unsubscribe at any time).
• To improve the content, functionality, and user experience of victorygrid.pro.
• To analyse website traffic and understand how our audience engages with our content.
• To comply with our legal obligations under Australian law.
• To detect and prevent fraud, security incidents, or other harmful activity.

4. Disclosure of Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may disclose your information to:

• Service providers: Trusted third-party providers who assist us in operating our website and delivering our services (e.g., email delivery services, analytics providers). These parties are contractually obligated to protect your information and use it only for the purposes we specify.
• Legal requirements: If required by law, court order, or government authority, or where disclosure is necessary to protect the rights, property, or safety of VictoryGrid, our users, or others.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to equivalent privacy protections.

5. Data Storage and Security

Your personal information is stored on secure servers located in Australia or, where necessary, in countries with equivalent privacy protections. We implement industry-standard technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction.

While we take reasonable precautions, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Newsletter subscriber data is retained until you unsubscribe. Contact form submissions are retained for up to 24 months for correspondence purposes.

7. Your Rights Under the Australian Privacy Act

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate, incomplete, or outdated personal information.
• Complain about a breach of the APPs, which we will investigate and respond to within 30 days.
• Opt out of direct marketing communications at any time by clicking "unsubscribe" in any email or contacting us directly.

To exercise any of these rights, please contact us at [email protected] or via our contact form.

8. Cookies

We use cookies and similar tracking technologies on victorygrid.pro. For full details of the cookies we use, their purposes, and how to manage your preferences, please read our Cookie Policy.

9. Third-Party Links

Our website may contain links to third-party websites, including game publishers, esports organisations, and streaming platforms. We are not responsible for the privacy practices of these sites and encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

VictoryGrid is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will post the updated policy on this page with a revised "Last updated" date. Continued use of victorygrid.pro after changes are posted constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our handling of your personal information, please contact our Privacy Officer:

• Email: [email protected]
• Post: Privacy Officer, VictoryGrid Pty Ltd, Level 12, 120 Spencer Street, Melbourne VIC 3000, Australia

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).